Employee Self-Service

Business Situation

As a truly Namibian company employing 5,568 people in various sectors, the Ohlthaver & List Group is rooted in and committed to, Namibia and all her peoples. The Group’s Headquarters is located in Windhoek, Namibia. Today, O&L is Namibia’s largest privately held group of companies, with revenues contributing about 4% of GDP, with business interests in food production, fishing, beverages, farming, retail trade, information technology, property leasing and development, marine engineering, steel retailing and the leisure and hospitality industry.

With annual revenues of over N$5 billion, O&L is relentless in creating a sustainable future for all and passionately embrace our Purpose: “Creating a future, enhancing life” in everything we do while actively pursuing our Vision, which is: ”To be the most progressive and inspiring company”.

  • Revenue N$5 billion
  • Privately held
  • 5,500 employees arming, retail, IT, property development, steel, hospitality & more
  • Over 4% of Namibia GDP
  • Vision 2019: N$2 billing EBIT | 4,000 additional employment opportunities | employer of choice | 20% reduction in carbon footprint

Key Challenges

  • Increase efficiencies by replacing a paper-based, labor-intensive vacation requests with an electronic process
  • Enable users with limited SAP literacy or computer proficiency to interact with HR
  • Minimize training requirements via simplified interfaces
  • Accommodate multi-lingual needs, especially for local languages not supported by SAP
  • Prevent inappropriate or fraudulent access to personal data
  • Prevent downtime related to password resets
  • Reduce time pressure on HR to provide simple ESS data

Major Objectives

Provide employees with easy access to their own HR data using a secure, simplified interface:

  • Reduce turn-around for simple HR requests
  • Accommodate workers with limited computer access or knowledge
  • Prevent information privacy violations

Key Business Outcomes

  • Private HR data such as pay slips, vacation requests and scheduling are available to non-specialist users at shared kiosks on a timely basis
  • The paper-based, labor-intensive vacation request system is replaced SAP data is replaced with a real-time electronic process
  • SAP data is presented in simplified screens, only information related to tasks at hand is shown – no specialized SAP knowledge needed
  • Biometrically controlled access to information provides accountability and prevents password sharing / fraudulent access

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